Our hearts and prayers are with everyone impacted by this crisis. We would like all guests with current reservations and future guests to know that your vacation is safe with Sitka Travel! Due to concerns regarding COVID-19 and traveling, Sitka Travel has created a more relaxed Cancellation Policy during this time of uncertainty. Sitka Travel cares about the health, safety and well-being of all our guests, team members, homeowners and vendors.
Information about COVID-19 changes and evolves daily and we will make every effort to remain flexible and responsive to our guests’ concerns and with keeping you up to date. We have implemented a more relaxed Cancellation Policy to reflect and respond to the dynamics of COVID-19 allowing our guests with reservation stay dates in 2020 to move their vacation dates to future dates without penalty. Guests modifying their reservations due to reasons related to COVID-19 will receive a future stay credit in the amount of their original reservation total. 2020 rates will be honored on all 2021 reservations. We have also revised our 60 day cancellation policy to a 14 day prior to arrival cancellation policy for cancellations due to Covid and the disruption in travel. For more details on the revised Cancellation Policy, please reference the Rental Agreement – Cancellations.
We are grateful for your business and we truly love the opportunity to be a part of Creating Memories That Matter for you and your family. Our telephone lines have been unusually busy helping guests with July and August arrival dates, so we appreciate your patience in knowing we will get back to you as soon as possible.
We are all in uncharted territory here as our world has not seen a pandemic like this in any of our lifetimes with global “shelter in place” and social distancing recommendations. We will continue to keep guests and home owners best interest in mind. All of our properties are thoroughly cleaned, sanitized and disinfected between each stay following CDC guidelines. We take care to sanitize and disinfect surfaces and frequently touched items like remote controls and doorknobs. Our attention to detail has only increased with the introduction of COVID-19.
Sitka Travel Team